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Index

Type aliases

Properties

Type aliases

AllSortEnum

AllSortEnum: "Ascending" | "Descending"

BillExpenseEnum

BillExpenseEnum: "Billable" | "DoNotBill" | "NoCharge" | "NoDefault"

BillProductEnum

BillProductEnum: "Billable" | "DoNotBill" | "NoCharge" | "NoDefault"

BillTimeEnum

BillTimeEnum: "Billable" | "DoNotBill" | "NoCharge" | "NoDefault"

InternalAnalysisSortEnum

InternalAnalysisSortEnum: "Ascending" | "Descending"

ProblemSortEnum

ProblemSortEnum: "Ascending" | "Descending"

ResolutionSortEnum

ResolutionSortEnum: "Ascending" | "Descending"

Properties

Optional _info

_info: Metadata

Metadata of the entity

Optional allSort

allSort: AllSortEnum

Optional autoAssignNewECTicketsFlag

autoAssignNewECTicketsFlag: boolean

Optional autoAssignNewPortalTicketsFlag

autoAssignNewPortalTicketsFlag: boolean

Optional autoAssignNewTicketsFlag

autoAssignNewTicketsFlag: boolean

Optional autoAssignTicketOwnerFlag

autoAssignTicketOwnerFlag: boolean

Optional autoCloseStatus

autoCloseStatus: ServiceStatusReference

Optional billExpense

billExpense: BillExpenseEnum

Optional billProduct

billProduct: BillProductEnum

Optional billTicketSeparatelyFlag

billTicketSeparatelyFlag: boolean

Optional billTicketsAfterClosedFlag

billTicketsAfterClosedFlag: boolean

Optional billTime

billTime: BillTimeEnum

Optional billUnapprovedTimeExpenseFlag

billUnapprovedTimeExpenseFlag: boolean

Optional boardIcon

boardIcon: DocumentReference

Optional closedLoopAllFlag

closedLoopAllFlag: boolean

Optional closedLoopDiscussionsFlag

closedLoopDiscussionsFlag: boolean

Optional closedLoopInternalAnalysisFlag

closedLoopInternalAnalysisFlag: boolean

Optional closedLoopResolutionFlag

closedLoopResolutionFlag: boolean

Optional contactTemplate

contactTemplate: ServiceEmailTemplateReference

department

department: SystemDepartmentReference

Optional discussionsLockedFlag

discussionsLockedFlag: boolean

Optional dispatchMember

dispatchMember: MemberReference

Optional dutyManagerMember

dutyManagerMember: MemberReference

Optional emailConnectorAllowReopenClosedFlag

emailConnectorAllowReopenClosedFlag: boolean

Optional emailConnectorNeverReopenByDaysFlag

emailConnectorNeverReopenByDaysFlag: boolean

This field can only be set when emailConnectorAllowReopenClosed is true

Optional emailConnectorNewTicketNoMatchFlag

emailConnectorNewTicketNoMatchFlag: boolean

This field can only be set when emailConnectorAllowReopenClosed is true

Optional emailConnectorReopenDaysLimit

emailConnectorReopenDaysLimit: number

Optional emailConnectorReopenResourcesFlag

emailConnectorReopenResourcesFlag: boolean

This field can only be set when emailConnectorAllowReopenClosed is true

Optional emailConnectorReopenStatus

emailConnectorReopenStatus: ServiceStatusReference

This field is only required when emailConnectorAllowReopenClosed is true

Optional id

id: number

Optional inactiveFlag

inactiveFlag: boolean

Optional internalAnalysisSort

internalAnalysisSort: InternalAnalysisSortEnum

location

location: SystemLocationReference

name

name: string

Optional notifyEmailFrom

notifyEmailFrom: string

Optional notifyEmailFromName

notifyEmailFromName: string

Optional oncallMember

oncallMember: MemberReference

Optional overrideBillingSetupFlag

overrideBillingSetupFlag: boolean

Optional problemSort

problemSort: ProblemSortEnum

Optional projectFlag

projectFlag: boolean

Optional resolutionSort

resolutionSort: ResolutionSortEnum

Optional resourceTemplate

resourceTemplate: ServiceEmailTemplateReference

Optional sendToCCFlag

sendToCCFlag: boolean

Optional sendToContactFlag

sendToContactFlag: boolean

Optional sendToResourceFlag

sendToResourceFlag: boolean

Optional serviceManagerMember

serviceManagerMember: MemberReference

Optional showDependenciesFlag

showDependenciesFlag: boolean

This field only shows if it is Project Board.

Optional showEstimatesFlag

showEstimatesFlag: boolean

This field only shows if it is Project Board.

Optional signOffTemplate

signOffTemplate: ServiceSignoffReference

Optional timeEntryDiscussionFlag

timeEntryDiscussionFlag: boolean

Optional timeEntryInternalAnalysisFlag

timeEntryInternalAnalysisFlag: boolean

Optional timeEntryLockedFlag

timeEntryLockedFlag: boolean

Optional timeEntryResolutionFlag

timeEntryResolutionFlag: boolean

Optional useMemberDisplayNameFlag

useMemberDisplayNameFlag: boolean

Optional workRole

workRole: WorkRoleReference

Optional workType

workType: WorkTypeReference

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