Module SLA

Type aliases

BasedOnEnum

BasedOnEnum: "MyCalendar" | "Customer" | "AllHours" | "Custom"

Properties

Optional _info

_info: Metadata

Metadata of the entity

Optional applicationOrder

applicationOrder: number

basedOn

basedOn: BasedOnEnum

Optional customCalendar

customCalendar: CalendarReference

customCalendar is a required reference if basedOn SLA Hours Type is Custom

Optional defaultFlag

defaultFlag: boolean

Optional hiImpactHiUrgency

hiImpactHiUrgency: PriorityReference

Optional hiImpactLowUrgency

hiImpactLowUrgency: PriorityReference

Optional hiImpactMedUrgency

hiImpactMedUrgency: PriorityReference

Optional id

id: number

Optional lowImpactHiUrgency

lowImpactHiUrgency: PriorityReference

Optional lowImpactLowUrgency

lowImpactLowUrgency: PriorityReference

Optional lowImpactMedUrgency

lowImpactMedUrgency: PriorityReference

Optional medImpactHiUrgency

medImpactHiUrgency: PriorityReference

Optional medImpactLowUrgency

medImpactLowUrgency: PriorityReference

Optional medImpactMedUrgency

medImpactMedUrgency: PriorityReference

name

name: string

Optional planWithin

planWithin: number

Optional planWithinPercent

planWithinPercent: number

Optional resolutionHours

resolutionHours: number

Optional resolutionPercent

resolutionPercent: number

Optional respondHours

respondHours: number

Optional respondPercent

respondPercent: number

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