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Module Ticket

Index

Type aliases

Properties

Type aliases

BillExpensesEnum

BillExpensesEnum: "Billable" | "DoNotBill" | "NoCharge" | "NoDefault"

BillProductsEnum

BillProductsEnum: "Billable" | "DoNotBill" | "NoCharge" | "NoDefault"

BillTimeEnum

BillTimeEnum: "Billable" | "DoNotBill" | "NoCharge" | "NoDefault"

ImpactEnum

ImpactEnum: "Low" | "Medium" | "High"

KnowledgeBaseLinkTypeEnum

KnowledgeBaseLinkTypeEnum: "ServiceTicket" | "ProjectTicket" | "ProjectIssue" | "KnowledgeBaseArticle" | "Time" | "Activity"

PredecessorTypeEnum

PredecessorTypeEnum: "Ticket" | "Phase"

RecordTypeEnum

RecordTypeEnum: "ServiceTicket" | "ProjectTicket" | "ProjectIssue"

SeverityEnum

SeverityEnum: "Low" | "Medium" | "High"

SubBillingMethodEnum

SubBillingMethodEnum: "ActualRates" | "FixedFee" | "NotToExceed" | "OverrideRate"

Properties

Optional _info

_info: Metadata

Metadata of the entity

Optional actualHours

actualHours: number

Optional addressLine1

addressLine1: string

Optional addressLine2

addressLine2: string

Optional agreement

agreement: AgreementReference

Optional allowAllClientsPortalView

allowAllClientsPortalView: boolean

Optional approved

approved: boolean

Optional automaticEmailCc

automaticEmailCc: string

Optional automaticEmailCcFlag

automaticEmailCcFlag: boolean

Optional automaticEmailContactFlag

automaticEmailContactFlag: boolean

Optional automaticEmailResourceFlag

automaticEmailResourceFlag: boolean

Optional billExpenses

billExpenses: BillExpensesEnum

Optional billProducts

billProducts: BillProductsEnum

Optional billTime

billTime: BillTimeEnum

Optional board

board: BoardReference

Optional budgetHours

budgetHours: number

Optional businessUnitId

businessUnitId: number

Optional city

city: string

Optional closedBy

closedBy: string

Optional closedDate

closedDate: string

Optional closedFlag

closedFlag: boolean

company

company: CompanyReference

Optional contact

contact: ContactReference

Optional contactEmailAddress

contactEmailAddress: string

Optional contactEmailLookup

contactEmailLookup: string

Optional contactName

contactName: string

Optional contactPhoneExtension

contactPhoneExtension: string

Optional contactPhoneNumber

contactPhoneNumber: string

Optional country

country: CountryReference

Optional currency

currency: CurrencyReference

Optional customFields

customFields: Array<CustomFieldValue>

Optional customerUpdatedFlag

customerUpdatedFlag: boolean

Optional dateEntered

dateEntered: string

Optional dateResolved

dateResolved: string

Optional dateResplan

dateResplan: string

Optional dateResponded

dateResponded: string

Optional duration

duration: number

Optional enteredBy

enteredBy: string

Optional estimatedStartDate

estimatedStartDate: Date

Optional externalXRef

externalXRef: string

Optional hasChildTicket

hasChildTicket: boolean

Optional id

id: number

Optional impact

impact: ImpactEnum

Optional initialDescription

initialDescription: string

Only available for POST, will not be returned in the response

Optional initialInternalAnalysis

initialInternalAnalysis: string

Only available for POST, will not be returned in the response

Optional initialResolution

initialResolution: string

Only available for POST, will not be returned in the response

Optional isInSla

isInSla: boolean

Optional item

item: ServiceItemReference

Optional knowledgeBaseCategoryId

knowledgeBaseCategoryId: number

Optional knowledgeBaseLinkId

knowledgeBaseLinkId: number

Optional knowledgeBaseLinkType

knowledgeBaseLinkType: KnowledgeBaseLinkTypeEnum

Optional knowledgeBaseSubCategoryId

knowledgeBaseSubCategoryId: number

Optional lagDays

lagDays: number

Optional lagNonworkingDaysFlag

lagNonworkingDaysFlag: boolean

Optional locationId

locationId: number

Optional mobileGuid

mobileGuid: Guid

Optional opportunity

opportunity: OpportunityReference

Optional owner

owner: MemberReference

Optional parentTicketId

parentTicketId: number

Optional phase

phase: ProjectPhaseReference

Optional poNumber

poNumber: string

Optional predecessorClosedFlag

predecessorClosedFlag: boolean

Optional predecessorId

predecessorId: number

Optional predecessorType

predecessorType: PredecessorTypeEnum

Optional priority

priority: PriorityReference

Optional processNotifications

processNotifications: boolean

Can be set to false to skip notification processing when adding or updating a ticket (Defaults to True)

Optional project

project: ProjectReference

Optional recordType

recordType: RecordTypeEnum

Optional requiredDate

requiredDate: Date

Optional resPlanMinutes

resPlanMinutes: number

Optional resolveMinutes

resolveMinutes: number

Optional resources

resources: string

Optional respondMinutes

respondMinutes: number

Optional serviceLocation

serviceLocation: ServiceLocationReference

Optional severity

severity: SeverityEnum

Optional site

site: SiteReference

Optional siteName

siteName: string

Optional skipCallback

skipCallback: boolean

Optional sla

sla: SLAReference

Optional source

source: ServiceSourceReference

Optional stateIdentifier

stateIdentifier: string

Optional status

status: ServiceStatusReference

Optional subBillingAmount

subBillingAmount: number

Optional subBillingMethod

subBillingMethod: SubBillingMethodEnum

Optional subDateAccepted

subDateAccepted: string

Optional subType

subType: ServiceSubTypeReference

summary

summary: string

Optional team

team: ServiceTeamReference

Optional type

type: ServiceTypeReference

Optional wbsCode

wbsCode: string

Optional zip

zip: string

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